The Mediation Process: Practical Strategies for Resolving Conflict-调解过程：解决冲突的实用策略

作者：Christopher W. Moore

书名：The Mediation Process: Practical Strategies for Resolving Conflict《调解过程：解决冲突的实用策略》

简介：Since it was first published in 1986, " The Mediation Process "has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.